Shopper questions

Questions, answered clearly

Quick answers on ingredients, checkout, and shipping, so you can shop with confidence.

Product and formula questions

Find out what goes into each formula and how we handle batch details.

Yes. Full ingredient lists appear on every product page, so you can check formulas before you buy.

Each product notes its key ingredients and usage directions. Patch test new products and check with a professional if unsure.

Batch and expiry information is printed on the packaging. Contact support if you need help identifying it.

Here is how orders move from our shelves to your door.

Order placed and confirmed by email, with product details and ingredients saved to your receipt.

Products are packed in protective, recyclable packaging to keep formulas and textures intact.

Returns are accepted on unopened items within the period stated on your order confirmation.