Cancellation and Refund Policy

At Unique53, we strive to provide high-quality cosmetics and ensure a satisfying shopping experience. If for any reason you are not completely satisfied with your purchase, please review our cancellation and refund policy below.

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1. Order Cancellation

Before Shipment:

• You may cancel your order within 12 hours of placing it by contacting us at [support@unique53.com].

• If your order has not yet been processed or shipped, we will cancel it and issue a full refund.

After Shipment:

• Once your order has been shipped, it cannot be canceled.

• You may still be eligible to return the product after receiving it. Please see the return and refund policy below.

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2. Returns and Refunds

Eligibility:

To be eligible for a return and refund, the product must meet the following conditions:

• The item must be unopened, unused, and in its original packaging.

• The return request must be made within 14 days of delivery.

• Proof of purchase (order number or receipt) must be provided.

Non-Returnable Items:

• Opened, used, or tampered products.

• Items marked as final sale or non-returnable.

• Gift cards or promotional items.

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3. Return Process

1. Contact Us
   Email us at [support@unique53.com] with your order number and reason for return.

2. Return Authorization
   If your return is eligible, we will provide you with return instructions and a return address.

3. Shipping

   • You are responsible for return shipping costs unless the item was defective or incorrect.

   • We recommend using a trackable shipping method to ensure safe delivery.

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4. Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Shipping charges (if any) are non-refundable.

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5. Damaged or Defective Items

If you receive a damaged or defective product:

• Please contact us within 48 hours of delivery.

• Include photos of the damaged product and packaging.

• We will offer a replacement or full refund, including return shipping costs.

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6. Contact Us

If you have any questions about our cancellation or refund policies, please reach out:

Unique53 Customer Support